Segmint Snapshot
One of Westbridge Partners’ holdings, Segmint, has announced a record year for 2020 in spite of the COVID-19 pandemic. Adam Craig, Segmint’s CEO provides a snapshot. Westbridge is proud of the accomplishments and headway made in 2020 and wishes to congratulate the management team at Segmint for their success.
2020 was a challenging year globally, and in the US, for small businesses in particular. When we closed our offices and transitioned to work from home 10 months ago, we had no idea how long that would last or what, if any, impact we’d see from the pandemic on our clients, our partners, and our business.
Many companies our size, or that serve the financial services industry, have unfortunately not fared well during the pandemic. Many have had to reduce salaries, lay off people, or even shut their doors permanently. I’m happy to say that Segmint has not had to take any of those actions.
Segmint recorded our best year in history in 2020, thanks in part to a number of factors, including:
Strong partner relationships that have been cultivated for years by Rob Heiser and our Chief Revenue Officer, Greg Gruning
Sound financial management led by our CFO, Gary Salhany
Well-thought out product strategy developed by Rob and our Chief Product Officer and Co-founder Nate Shahan
and a team of hard-working and dedicated employees that never quit
I have always subscribed to the philosophy that if you put your employees first, they will take care of your customers, which will benefit your shareholders in the end. This year we invested in our employees through training and education, additional employee benefits and compensation, and an increased frequency and transparency in communications. We built upon a strong employee-first culture, and the results have been tremendous.
As a result, morale remains high despite the conditions dictated by the pandemic, new products were delivered to market that create value for our clients, our clients and their customers received support when they needed it most, and our channel partner relationships have strengthened.
I can tell you that in 25 years working in the financial technology industry, I have never seen a group of employees with as much grit, dedication, and talent, as we have at Segmint. I’m proud to share the following update with you, and appreciate your continued support as shareholders. In addition to the information contained in this update, please see our recent “momentum” press release for more 2020 highlights.
Adam Craig
President, Segmint
Segmint employees have been working from home since March 2020 due to COVID-19, and we’re fortunate to be able to carry out our operations completely while working remotely. The safety and well-being of our employees and their families is our primary concern. We are currently reviewing the guidelines for re-opening put forth by the states where we have offices, and expect to re-open our offices in limited fashion in the next few months. The safety and health of our employees and their families will always be a priority, and we will be flexible with approach to reopening in order to accommodate everyone’s needs and perspectives. Despite working from home, our employees are highly engaged and connected, client service is a priority, and morale remains high.